Cancellation and Refund Policy
Cancellation Policy (a) Cancellation prior to order preparation

We accept Cancellation of orders prior to order preparation and in this case you are eligible for full refund. We will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
(b) Cancellation after order preparation prior to order dispatch

We accept Cancellation after order preparation prior to order dispatch and in this case you are eligible for partial refund after deduction of order preparation charges. We will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
(c) Cancellation after after order dispatch.

We accept Cancellation after order dispatch and in this case you are eligible for partial refund after deduction of order preparation and logistics charges. We will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
(d) Cancellation because of unavailability/damaged goods/non-delivery from the end of Green Grass Productions.

In any of the above mentioned cases you are eligible for a full refund. We will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
(e) Cancellation due to delivery failure due to incorrect address.

In case of cancellation due to delivery failure due to incorrect address. You are eligible for partial refund after deduction of order preparation and logistics charges. We will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
Return Policy

We accept returns. You can return fully intact and unused items in the original packaging within 15 days of your purchase with receipt or proof of purchase. If 15 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us here.